Case Study

From Manual to Automated Management

Customer and Challenge Faced:

The Air Force Security Assistance & Cooperation Directorate (AFSAC), within the Air Force Life Cycle Management Center (AFLCMC), manages Foreign Military Sales (FMS) for over 112 countries and international organizations. AFSAC’s case tracking process—central to the Letter of Request to Letter of Offer and Acceptance (LOA) —was manual, inconsistent, and reliant on SharePoint folders, making it difficult to track progress, locate documents, and maintain process reliability. With over 2,700 active requests and 50+ new cases per month, the lack of visibility

VTG Solution Provided:

VTG partnered with AFSAC to develop and implement the Electronic Case Portal (ECP), powered by VTG’s vKesi™ platform, tailored to deliver actionable results for AFSAC through centralizing, automating, and standardizing the FMS case tracking process.

Key Highlights:

  • Cycle Time: Realized a 10% reduction in cycle time through digitization in ECP.
  • Process Automation: Enables real-time task tracking, approvals, and automates gate reviews to streamline LOA development.
  • Document Management: Provides searchable, centralized storage for all documentation tied to individual tasks and cases.
  • Workload Visibility & Metrics: Delivers detailed reporting and workload tracking across individuals, teams,

Outcomes Achieved:

VTG’s ECP solution transforms AFSAC’s case tracking, bringing reliability, transparency, greater collaboration, and efficiency to their critical global mission. Serving as a single source of truth, ECP enables better coordination, faster response times, and improved service levels to international partners. By automating milestone scheduling and tracking, AFSAC can proactively manage commitments and adjust resources to meet customer expectations. To date, ECP supports the Air Force’s management of its $217 billion security assistance portfolio across over 7,000 cases, strengthening the Air Force’s global coalition of partnerships.

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