Case Study

Streamlining Global Mobility

Customer and Challenge Faced:

The Air Force Research Laboratory (AFRL) needed to streamline its international travel approval process for enlisted and civilian personnel. The existing system was manual, spreadsheet- and email-based, and lacked visibility, often leading to confusion, delays, and non-compliance. Travelers were often unaware of destination-specific requirements, approval workflows, and points of contact, resulting in an inefficient and frustrating process. AFRL sought a solution that would enhance operational efficiency while introducing an Agile approach to the organization.

VTG Solution Provided:

VTG partnered with AFRL to provide hands-on Agile coaching and training through practical application, developing and implementing a digital international travel approval solution that automates and optimizes their process.

Key Highlights:

  • Agile Enablement: Delivered Scrum training to over 25 AFRL personnel and provided ongoing coaching throughout the software development lifecycle.
  • Process Automation: Designed and implemented the International Travel Approval Process (ITAP) system to manage travel requests, documentation, and multi-level approvals.
  • Rules-Based Compliance Engine: Built a robust rule engine allowing security compliance users to define country-specific requirements and enforce approval workflows based on organizational hierarchy.

Outcomes Achieved:

VTG’s ITAP solution transformed AFRL’s travel approval process into a transparent, efficient, and compliant system. Travelers and administrative staff gained visibility into request status and requirements, significantly reducing delays and confusion. The rules engine ensured consistent enforcement of security protocols, while Agile training empowered AFRL teams to sustain and evolve the solution. This initiative not only improved operational performance but also introduced scalable digital practices across the organization.

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